Refund policy
Return and Refund Policy
At BigShot Fusion, your satisfaction is our priority! Please review our return and refund policy below:
Returns
- Since our products are custom-made to order, we currently do not accept returns unless the product is damaged, defective, or incorrect.
- If you receive a damaged or incorrect product, you must contact us within 7 days of receiving your order with clear photos showing the issue.
Refunds
- Refunds are only issued for damaged, defective, or incorrect items.
- Once your claim is approved, your refund will be processed, and the amount will be credited back to your original payment method within 5-10 business days.
Exchanges
- We do not offer exchanges as all items are custom-made. Please double-check sizes, designs, and other details before placing your order.
Non-Returnable Items
- Products that do not qualify for returns include items with customer-selected errors (e.g., incorrect size, color, or design), or items beyond the 7-day claim period.
How to File a Return/Refund Request
- Email us at [support email] with the following details:
- Your order number.
- Photos of the item showing the issue.
- A brief description of the problem.
- Our team will review your claim and respond within 48 hours.
Contact Us
For any questions about returns or refunds, reach out to us at
subscribe now button emails now land in connect@bigshotfusion.com.
Thank you for choosing BigShot Fusion, for your personalized products!
Note: This is a new startup hence your kind co-operation is requested
